Frequently Asked Questions
Everything you need to know about your GUESS shopping experience.
How can I track my GUESS order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your status by logging into your account and visiting the 'Order History' section.
What is the return policy for online purchases?
We accept returns of unworn, unwashed, or defective merchandise within 30 days of the original ship date. Items must have all original tags attached and be accompanied by the packing slip.
Does GUESS offer international shipping?
Yes, we ship to over 80 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How do I ensure I am buying the correct size?
Each product page features a detailed 'Size Guide' link. We recommend comparing your body measurements against our size charts to ensure the perfect fit for apparel, footwear, and accessories.
What payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Klarna and Afterpay.
Are GUESS products covered by a warranty?
Yes, GUESS handbags, watches, and jewelry are covered by a limited warranty against manufacturing defects. Please retain your receipt as proof of purchase to initiate a claim.